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Avec PLAIS, Denis | Evette, Thérèse

Uncertainty and arrangements to promote confidence in corporate architecture

2001,

In Evette (T.) et Thibault (E.) (dir.) Interprofessionnalité et action collective dans les métiers de la conception - Cahiers Ramau n°2, éditions de La Villette, collection "Logiques Sociales", 2001.

| Articles in peer reviewed scientific journals

Starting from the simple statement that, in the case of a property project, particularly within the corporate architecture area, clients have to assemble professionals with abilities which they cannot completely master (i.e. finance advisers, architects or engineers who intervene by providing their services), and that therefore the actors involved in such a project, i.e. clients and service providers, are establishing relationships which bear the stamp of a degree of uncertainty (this is actually common in various other service markets), the authors have examined relationships established between industrial and tertiary sector companies and their providers during workplace design.

Within the framework of an “economy of quality ” approach, within which confidence phenomena play a crucial role, they drew on research dealing with the commissioning of architecture projects. Referring to an industrial project (a production unit of Boiron laboratories in Messimy, Rhône) and to a tertiary project (Air France headquarters in Roissy, Seine-Saint-Denis), they examine uncertainties present in this kind of project, those inherent in the project itself as well as those dependent on the company’s activity. Then, they discuss strategies which are implemented to control the risks generated by these uncertainties, and finally the confidence arrangements set up in the design process and their articulation with control arrangements.

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